CUSTOMER FAQ’S
Welcome to the SipBitz Charms FAQ, where we answer all your burning questions about our awesome, SipBitz charms! If something isn't covered here, feel free to reach out to our friendly customer service team.
USING SIPBITZ
You can read more about on how to use SipBitz Charms here.
How do I apply SipBitz Charms?
Applying your SipBitz Charms is easy! Simply clean and dry the surface of your drinkware, peel off the protective layer from the charm's back, and firmly press it onto your desired spot. Hold it for about 10 seconds to ensure a secure bond.
Can I reposition my SipBitz Charm?
Absolutely! The beauty of SipBitz Charms lies in their reusability. If you need to adjust the placement, simply peel it off and stick it on again.
What if the adhesive backing gets dirty?
No worries! The special adhesive backing can be rinsed with lukewarm water and left to air dry completely. This will revive the stickiness and make your charm good as new.
The adhesive backing seems worn. What can I do?
With extended use, the adhesive backing may wear down. The good news is that each SipBitz Charm package comes with spare adhesive backings! Simply replace the old one and keep the customization fun going. Also, if you misplace or run out of spare adhesive backings you could always jump on to our website and order few more.
CARE AND MAINTENANCE
You can read more about on how to care for your SipBitz Charms here.
You can read more about on how to use SipBitz Charms here. Are SipBitz Charms waterproof?
SipBitz Charms are water resistant, but not entirely waterproof. Avoid using very hot water (over 40°C) when washing them.
How do I store my SipBitz Charms?
For the best results, store your SipBitz Charms and spare adhesive backings in a cool, dry place away from direct sunlight or extreme heat. You can even reapply the plastic protective layer that comes with the charms when not in use to prevent dust and maintain stickiness.
Are SipBitz Charms safe for children?
SipBitz Charms are not intended as toys. Please keep them out of reach of children under 3 years old.
Are SipBitz Charms Dishwasher and Microwave oven safe?
SipBitz Charms are not dishwasher and microwave oven safe. High heat could reduce the stickiness of the special adhesive.
ORDERING AND SHIPPING
How long does shipping take?
Shipping times will vary depending on your location. You'll find detailed shipping information at checkout and on our shipping info page.
Do you offer returns or exchanges?
We want you to love your SipBitz Charms! Please refer to our returns and exchange policy for details.
I didn't receive order confirmation
Order confirmation emails are usually sent instantly, but sometimes there might be a slight delay. Check your spam or junk folder (and Promotions for Gmail) before reaching out. If it's missing, contact us at info@sipbitzcharms.com, and we'll resend it.
Where's my tracking number?
You'll receive email updates with your tracking number as your order progresses. The first email will come directly from us with your tracking number. Subsequent updates will be provided by the courier once they pick up your order. If you have your tracking number but aren't receiving updates, you can track it by login in to your account by clicking here . If you can't find your tracking number, contact us at info@sipbitzcharms.com, and we'll send you a link.
When will my order arrive?
Shipping times vary based on your location. You can find detailed shipping information here. We typically dispatch orders within 1-3 business days. You can also track your parcel using the tracking number provided.
SIGN UP DISCOUNT
How to claim and use the sign up discount?
When you sign up to our newsletter, the website will generate your welcome discount. Also we will send a verification email for you to confirm your subscription. Once verified, the discount coupon code will be activated.
Click on the symbol next to the code to automatically apply the discount at checkout or alternatively you can copy and paste the code at checkout.
Can I combine multiple coupon codes?
Unfortunately, only one coupon code can be applied per order. If you try to enter more than one, only the last code entered will be valid.
I Didn't receive my sign-up discount coupon.
In addition to popping up on the screen, your discount coupon will be emailed to you once you verify your subscription. Please make sure that you verify the confirmation email. If you haven't received either of them, please check your spam or junk folder (sometimes emails sneak in there!). For Gmail users, it might be in the "Promotions" tab. To prevent this in the future, add info@sipbitzcharms.com to your contacts. If you still can't find it, just email us at info@sipbitzcharms.com and we'll get you sorted!
Sign-up discount not working?
There are a couple of things to check. This discount is for first-time subscribers only. Make sure you're entering the code in the "Coupon Code" box, not the "Gift Voucher Code" box at checkout. If it's still not working after checking these, contact us at info@sipbitzcharms.com for assistance.
ACCOUNT AND OTHER
Can't reset my password
If you forgot your password, click the "Forgot Password" link under the login section. Double-check that you have an account, as you can subscribe to our newsletter or place orders without one. If unsure, try creating an account with the same email. It will notify you of an existing account and prevent duplicate creation. If you still have trouble receiving the reset email, check your spam folder (and Promotions for Gmail) or contact us at info@sipbitzcharms.com, and we'll handle it for you!
What are SipBitz Charms made of?
SipBitz Charms are crafted from soft PVC, making them durable and flexible.
How many designs do you have?
We have a vast and ever-growing collection of SipBitz Charms! From emotional support messages to pop culture icons and everything in between, there's a charm for everyone.
Where can I stick SipBitz Charms?
SipBitz Charms are designed to adhere to smooth, dry, even surfaces. They work perfectly on drinkware like drink bottles, coffee cups, and travel mugs. But the fun doesn't stop there! Stick them to phone cases, laptops, lunchboxes, or any flat surface that doesn't get super-hot.
Are SipBitz Charms dishwasher safe?
No, SipBitz Charms are not dishwasher safe. It's best to remove them before washing your drinkware.
Gifts & Invoices:
We understand the gift-giving spirit! No worries, we never include any pricing information within our packages. All order details are sent via email to the address used for purchase. However, to ensure smooth processing, please add an order note before checkout.